For litigation support professionals, the challenge today is not just managing volume—it’s managing volume without compromising on protocol, precision, or production deadlines.
As eDiscovery demands intensify and as firms face increasing pressure to control costs without sacrificing quality, the role of a trusted offshore litigation services partner becomes mission-critical.
But for experienced U.S.-based litigation service providers, outsourcing isn’t about finding a vendor who can “do the work”—it’s about identifying a partner who understands the work, aligns with internal standards, and can plug seamlessly into established workflows.
That’s where strategic outsourcing makes its mark.
The Realities of Litigation Support Today
Document management in litigation isn’t a support function anymore—it’s foundational to the success of a case.
From early case assessment to final production, the entire litigation lifecycle is now dependent on timely, accurate, and defensible handling of massive data sets, whether structured or unstructured.
In this environment, firms face recurring bottlenecks in:
- Logical Document Determination (LDD) that conforms to nuanced client-specific document break rules
- Complex coding matrices, including hybrid, bibliographic, and in-text schemes
- Volume-driven demands for redactions, OCR, stamping, and file conversions
- Data normalization across productions with inconsistent inputs from multiple sources
- Rolling deliverables that require real-time updates, transparent reporting, and project control
Most in-house teams or onshore providers are stretched thin.
Which is why litigation service firms are turning to India-based operations not for cost reasons alone, but to scale capacity intelligently with partners who can match their standards.
What Litigation Experts Are Really Outsourcing (and Why)
Savvy litigation teams don’t outsource “to save money.”
They outsource to de-risk delivery, scale confidently, and integrate global resourcing into their production strategy.
Here’s how that looks in practice:
1. Logical Document Determination (LDD) with High-Fidelity Break Rules
Mangalam’s LDD teams process over 8 million images/year, working with clients who have highly customized break rule logic—some with 20+ criteria including fax headers, email signatures, page numbering inconsistencies, and document class-specific logic.
We use in-house LDD software, not third-party tools, allowing us to create tailored workflows and version control that align directly with client expectations.
QA thresholds are defined per engagement—typically at 99.5%+ accuracy at doc level.
2. Advanced Legal Coding Services
Whether it’s bibliographic, in-text, or hybrid coding, precision is everything—especially when coding drives downstream review priorities, privilege flags, or redaction placement.
Our coding team delivers:
- In-text keyword extraction using controlled vocabulary and client-provided term lists
- Bibliographic metadata tagging per project-specific fields
- Online or hybrid platform-based coding (e.g., Relativity, LAW, proprietary tools)
- Real-time issue escalation and cross-shift QA to ensure continuity over 24-hour cycles
Mangalam processes over 8 million documents/year and has worked with coding protocols defined by AM Law 100 firms, legal departments, and global service providers.
3. Production-Ready Deliverables with Custom Utilities
We don’t just code or stamp. We build deliverables that meet your production protocols, with:
- End-to-end image prep: OCR, de-skewing, file renaming, format conversion (TIFF to PDF, multipage to single-page, etc.)
- Redaction of PII, privilege, or case-sensitive content, using both manual and automated tools
- Bookmarking and hyperlinking within structured PDF sets for arbitration or motion packages
- Scripted Bates stamping with overlay logic (e.g., prefix-based stamping by document type or custodian)
- Rolling production formatting to meet weekly or milestone-based court deadlines
All deliverables undergo data integrity checks, and we typically provide response confirmation within 10 minutes of file receipt, using internal auto-allocation tools to minimize turnaround loss.
What U.S. Firms Expect from Offshore Partners—And What They Often Don’t Get
Here’s the honest reality: a lot of U.S. legal support firms have tried outsourcing, and many have been burned.
Common frustrations include:
- Poor LDD quality with inconsistent doc boundaries
- Missed SLAs or lack of accountability in deadline-sensitive productions
- Inflexibility around client-specific nuances (e.g., multiple Bates streams, field mapping formats)
- Inadequate communication or project transparency
- No insight into operational capacity or QC methodology
At Mangalam, we’ve built our reputation by doing the opposite.
- Dedicated teams trained per-client, with standardized project SOPs
- Rolling delivery models to enable 24-hour turnaround for high-volume projects
- Shift-level reporting with clear productivity + accuracy tracking
- Pilot-ready onboarding so clients can test compatibility before committing
- Data secure infrastructure (ISO 27001 certified, HIPAA-compliant as needed)
- Production managers who understand the litigation lifecycle end-to-end and aren’t just checking boxes
Scaling with Confidence: Why Mangalam
Over the last 15+ years, Mangalam has worked with 100+ litigation support providers globally, many of whom are based in the U.S. We operate not as a BPO, but as an extension of your litigation production team.
- 8M+ images processed per year (LDD, OCR, Bates)
- 8M+ documents coded annually, across verticals (legal, healthcare, insurance, patents)
- 900+ trained litigation support specialists, many with dual exposure to U.S. and EU workflows
- In-house software tools for auto-allocation, error detection, and tracking
- Capacity to handle rolling deliverables, expedited timelines, and surge volumes
We also offer flexible engagement models: by project, by resource block, or by FTE—with built-in scale buffers for peak periods.
Looking Ahead: Litigation Operations as a Global Function
Litigation support has matured. It’s no longer an isolated service—it’s an integrated component of case strategy, client value, and firm reputation.
The firms winning in this space are those who see outsourcing not as a cost reduction tactic but as a global operations strategy.
If your internal teams are hitting their limits—or if you’re building for scale—your offshore partner needs to understand the stakes, the pace, and the precision required in U.S. litigation.
At Mangalam, we’re not onboarding “clients.” We’re building aligned delivery teams that understand your environment, mirror your quality expectations, and grow with you.
Let’s Start with a Pilot
Whether you’re preparing for a high-volume production, exploring overflow support, or building out a hybrid litigation support model, we invite you to test us with a no-commitment pilot.
Learn more about our Litigation Support Services, or reach out at sales@mangalaminfotech.com for a discovery call.
