We have conscious focus on serving small & medium enterprises and delivering measurable benefits of offshoring
Mangalam is an ISO 27001-2013 certified company. We have an organization wide ‘Information Security Management System (ISMS)’ to create secure and coherent information ecosystem. Confidentiality, Integrity and Availability of data are the three primary tenets of our ISMS, which means that data & information is made available to only that person who need to see it (confidentiality), is available when needed (Availability) and in the form required without any risk data corruption (Data Integrity).
- Restriction of removable media, printers, mobile phones in production area.
- Server and PC activities are logged and have alerts for suspicious activity.
- FTP servers are placed in USA for highest security and faster data transfer
- Access client’s server through VPN for data protection
- Virtual LAN for added client-wise security
Continuous improvement & beating our own benchmarks is a way of life at Mangalam. We measure our performance using productivity and quality metrics and continuously run Six Sigma and Lean methodology-based projects to improve on these parameters. Hence, our clients get more in terms of improved productivity, and reduced defects for the same cost. Our process improvement initiatives also result in process optimization for our client’s internal processes. Customized inhouse developed applications for quick and reliable quality check.
- 20,000 ft2 of sprawling, state of art infrastructure with 500+ spacious workstations
- Disaster recovery infrastructure at different location
- Hi speed internet access from 3 operators for 100% uptime
- Redundant & hot swappable Firewall, Servers, Routers for uninterrupted service
- Industries best firewall system, no incidence of viruses attacks so far
- HD surveillance cameras in all the areas, 30 days storage and 24 hrs. monitoring
- Adequate power backup and power conditioning for the production
- Biometric authentication for each entry and exits, restricted access to visitors
- Internal portal for project monitoring, shift handover, group working
- Experienced team leaders and project managers for each process
- Excellent facility for training, online resources, library and external expert coaching
- Stringent selection process, psychometric test & 3 stage interviews to hire best talent
- Very less attrition of performing employees due to growth opportunities, high engagement, healthcare and insurance benefits
- Employees physical address verification, criminal record check and NDA agreement
- More than 40 % females' employees
- Flexible and very competitive price structure
- Pilot project and often free services to check our capabilities before the order is finalized
- We sign NDA and ascertain the integrity of the information
- Access to the client for the physical inspection or virtual inspection
- 24 x 7*365 operation with shift supervisors
- Ability to quickly scaleup the manpower and infrastructure for urgent projects
- Customer Satisfaction Survey is done for each clients and feedbacks are implemented