ServicesWith expertise

Records Retrieval, Organizing & Summarization

Ever since 2010, Mangalam has offered offshore support for ‘Record Retrieval’. On an average, our team processes over 6 million pages of records including medical, billing, pharmacy, radiology, claims, business, personal & payroll records required for litigation & insurance companies in the US every year. We can organize & index up to 100,000 pages of medical records every day, and this capacity can also be scaled up very easily. We work on MR8 and in-house developed MetaRecords systems to deliver high-quality services to our clients.

Record Retrieval and Organizing

Mangalam is leading offshore support service provider for 'Record Retrieval' companies since 2004. Our team of experienced professionals retrieve medical, employment, social security, billing, insurance and other business records.

We have experienced agents from medical/ pharmacology background to accurately process requests within 8 hours, follow-ups, records processing, sorting and summarizing and finally delivering in a secure HIPAA compliant environment.

Capacity to manage 1000 orders/ day for Record Retrieval and have organized 1 lac documents/ Day in last 15 years

  • Validating all elements of HIPAA authorization (dates, signatures, scope etc.)
  • Reconfirming the providers details for successfully sending the request in first attempt
  • Preparing record request by inserting the required data and special instructions
  • Follow payers process of request communication through Email, Fax or Portal
  • Confirming the receipt of request/prepayment
  • Checking for the additional document/payment
  • Checking the turnaround time and updating call outcome on the client application
  • Acquire records quickly by building a good repo with Providers
  • Organizing & Indexing medical records as per each Insurance companies and attorney’s requirement(Progress note, Laboratory, Radiology, Diagnostic, History & Physical, Physician Orders, Medications, Nurse Notes and physical therapy etc.)
  • Converting the documents in TIFF or PDF format
  • Bates stamping, Redaction, OCR, Hyperlinking and Bookmarking
  • Confirm the Patient Name, DOB and SSN with the request and records received.
  • Check image quality of the records, deleting blank and out of range pages.
Medical Records Summarisation Services

Law firms and insurance companies as part of their primary business are required to go through volumes of medical records for various reasons. These medical records are complex and contain a lot of abbreviation, medical terminology and often illegible handwritten notes.

MITPL team of trained experts helps these organizations by providing an accurate and well organized medical summary which our clients can use in their primary business. We can provide these summaries in industry standard format or any specific format required by the client.

It provides general description of the medical records by sorting them based on dates of service and document identification number and indexing records for review. This helps client review documents effectively as per requirement.

Client gets brief description of the information contained in the patient’s medical records, along with document tabs and page numbers to help assimilate pertinent information effectively as per requirement

You get an exhaustive view of the patient’s medical records for an extensive review and analysis. Clients can take advantage of this service in case of medical malpractice and personal injury cases wherein an exhaustive analysis of the medical record is required.

Client gets customized summary for the information requested by the client from the complete client data. For instance, a client needs all reports wherein the cause of a particular disease conditions, drug reactions, allergies or implants is mentioned our team will collate the information and present the report to the clients.

Our team helps hyperlink and bookmark medical records for the clients to help reduce document review time and analyze required documents for the case.

  • PDF Files: Bookmarks the pages and highlight by searching reports based on client requirements (e.g. where there is mention of Xarelto drug with the dosage and year of use or Hernia Mesh). Our team then uses the bookmarked reports to complete questionnaires provided by the client to fill asper client guidelines.
  • CD: It helps search for devices in the medical images (IVC filter or any other devices) provided by the client in form of CDs or any kind of digital media. Out team identifies the device from the medical images and complete questionnaires as per client guidelines. This helps client to search or filter the implanted devices from the medical images. Based on the filled questionnaires the client can identify the relevant or important cases/patient and starts further processing.

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