05 March, 2022

BRIEF22 | Shrishti Bhandari, Mangalam IT: Upskilling, reskilling are more important than ever to remain relevant

Shrishti Bhandari, Executive Director and Chief Marketing Officer, Mangalam Information Technologies, writes on invitation and exclusively for our special series BRIEF22, where industry stalwarts, thought leaders, industry captains, business heads, brand custodians and other C-suite heads share their learnings from 2021, and guidance and inspiration for the year ahead.

Shrishti Bhandari is a second generation entrepreneur and is the Executive Director at Mangalam. She is passionate about business growth and envisions a 10x growth for the company in the next 5 years. She heads the sales and marketing department with a strong focus on identifying and developing new potential business opportunities. She believes in customer centricity and meeting the customer’s requirements with highest levels of quality and tailored solutions to deliver customer delight.

Looking Back
2021 has been a year of recovery and resilience. The Indian economy showedvital signs of rebounding before the second wave engulfed the nation. Nevertheless, the widening of vaccination drive and proactive steps by the government paved the road to recovery. The acceleration of digitisation and stress on AatmaNirbhar Bharat has provided a fillip to the BPM sector. According to the latest JobSpeak Report, the IT sector accounted for 138% Y-o-Y growth in September 2021.

Moreover, the work from the home model has heralded a paradigm shift in enterprises’ business models and operational strategies. The Indian companies have emerged as hubs of innovation and catalysed the adoption of emerging technologies such as AR, blockchain, Cloud Computing, etc. Nevertheless, cybersecurity and the rising attrition rate among the workforce are formidable challenges that need to be addressed.

At Mangalam Information Technologies, 2021 marked our 21st year of inception, along with establishing a digital presence and securing SOC II certification as key milestones.

2021 has been a crucial year for Mangalam Information Technologies. We commemorated our 21st year of inception. The second wave of coronavirus prompted us to reassess our business strategy and operational model.

Investment in infrastructure and realigning our workplace strategy proved to be a boon in ushering a smooth transition towards work from home. Having already served some of the esteemed clientele across the globe, we focussed on building a strong brand recall this year. We embarked on building a digital presence that is in line with the requirements of the current scenario. Another significant milestone was securing SOC II certification, which is a value-added offering to our clientele.

Brief22 – Looking Forward
2022 will be a crucial year as the global economy gears for the post-pandemic era. COVID-19 has proved to be an inflexion curve for businesses. Amid the prospects of economic stability, it will be interesting to note how each sector forges its recovery path. As far as the IT/ITes landscape is concerned, India possesses several advantages in terms of demographic dividend, a broad consumer base and a spate of infrastructural advancements.

The policy landscape is also conducive, with a series of initiatives being implemented in the last two years to fuel the sector’s growth. According to the Software Technology Park of India (STPI), software exports increased by 7%, from $ 62.82 billion in 2020 to$ 67.40 billion in 2021. This trend is bound to strengthen on the back of economic growth, rapid infrastructural developments and digitisation.

Brief22 – Priorities, going ahead
In 2022, we envision establishing our identity of not merely as a reliable backend partner but as a reliable solution provider to our clients. At Mangalam Information Technologies, adherence to quality standards is our key focus.

We are an ISO 27001:2013 certified company, and we measure the productivity & performance of each project through relevant quantitative metrics using in-house monitoring software. Customer centricity and commitment to quality will continue to be our key priorities in 2022 as we tap newer geographies for expansion.

It is heartening to see that IT companies are willing to go the extra mile to foster a happy workplace. At Mangalam Information Technologies, we realise that our employees are our key assets, and we will be looking forward to undertaking several initiatives to attract and retain talent.

Advice for young professionals
COVID-19 has fundamentally reimagined the way we work, live and play. The COVID-19 has had tremendous health and economic ramifications.

The crisis has underscored the need for agility and resilience to adapt continuously to the evolving scenario. Upskilling and reskilling are more important than ever to remain relevant in the competitive job landscape. New-age skills such as problem-solving, soft skills, decision-making have become highly sought-after in the IT/ITes industry.

Brief22 – Learnings and realizations across 2021
The pandemic has prompted us to pause, think and reflect, and reimagined how we live, work and play. It has also underscored the significance of empathy and giving back to the community as responsible citizens. The key is to internalise these learnings to evolve as a better human being and change the world for the better.