Our Size is our advantage
We have a conscious focus to serve small & medium sized enterprises, and we deliver measurable benefits of off shoring. Small and medium size clients do not get the kind of attention from large out sourcing companies for multiple reasons like volume of business or lack of flexibility to align with the requirements of a small and medium sized client.
At Mangalam, since our focus is serving the small and medium business, we strive very hard to align our service offerings with our client needs and deliver measurable value to our clients. Working with us is equivalent to working with your own team, with the only difference that this team is located on the other side of the globe.
We have a very rigorous screening and recruitment process, and we hire the best people for our client assignments. Based on the project, the team members undergo specific and in-depth training on the process to be supported from off shore. We train them on softer & cultural aspects as well, so that they assimilate in our client’s team in a seamless manner.
Mangalam is an ISO 27001:2013 certified company. We take data security very seriously, and this can be seen in our infrastructure and operational processes. Our network is secured by state-of-art security infrastructure. Server rooms are secured with access control devices. Removable media is not allowed in the project area. We have strong access control policies including policies around password strength and password ageing.
Continuous improvement & beating our own benchmarks is a way of life at Mangalam. We measure our performance using productivity and quality metrics and continuously run Six Sigma and Lean methodology based projects to improve on these parameters. Hence, our clients get more in terms of improved productivity, and reduced defects for the same cost. Our process improvement initiatives also result in process optimization for our client’s internal processes.
According to ‘NASSCOM Everest India BPO Study’, tier-2 locations in India, like Ahmedabad, have an operational cost advantage of anywhere between 20-30% over any of the tier 1 cities primarily because of cheaper infrastructure & lower cost skilled resources.