EDD Data Processing

Our Capabilities in offshore e-discovery processing:

Mangalam has been delivering offshore litigation support services for clients in the US for over 10 years now. We have a team of close to 100 people working on offshore E-Discovery processing & offshore Bibliographic Coding projects. The average experience of our litigation support professional is over 4 years. Below are some highlights that portray our abilities in offshore litigation support services:

Average amount of data processed in E-discovery projects is over 3000 GB every year (native processing & tiffing) in the last 4 years using ‘Law Prediscovery 5+’.

On an average, we have processed over 5 million images every year in the last 5 years as part of our LDD services.

On an average, we have coded over 2.4 million documents every year in the last 5 years as part of our Bibliographic Coding services.

Organization structure, Delivery process & Project management details:
Offshore e-Discovery Services

The offshore E-discovery team comprises of trained E-Discovery professionals capable of working on ‘Law Prediscovery’ and ‘iPro eCap’ platform. We have in-house capabilities to train our employees in e-discovery data processing on both these platforms. For data processing using any other software solution, we would re-train some of our existing professionals on the new software as per the needs of our client.

Process

The server hosting the data to be processed is usually based in the client facility in USA. The off-shore team logs-in to these servers through a secure 128 bit encrypted VPN (Virtual Private Network), and uses the client’s processing platform and environment to carry out data processing tasks.

We provide 24 x 7 data processing services. Our teams operate in 3 shifts and each shift has a shift leader. The shift leader would co-ordinate with the client project manager to manage & deliver the data processing project

Benefits of a offshore facility

In addition to significant financial gains every year, there are key non-financial & operational benefits of having a dedicated offshore team. Some of them are

Operational Flexibility – Relatively easy to set up a 24 x 7 operations

Ability to add man power as needed – especially in QC of large production sets with quick Turn-around-times.

Ability to scale resources without the additional cost of associated capital expenditure like work place, infrastructure etc

Benefits of an employee without the overheads of employee benefits like healthcare, insurance etc

Our clients save more than US $ 1 Million for every 4 TB of data processed by the offshore team

Frequently asked questions:

1) What are your employee’s skill sets and do they require training? What applications do they know – ‘Law-Prediscovery’ etc?

We have pretty good competence with ‘Law Pre-discovery 5 and above’ as we have been working with this software for more than 10 years now. We have recently added capabilities to process data using the ‘iPro eCap’ platform as well.

We understand the EDD data processing domain pretty well, and hence we can easily learn other data processing applications in a short time and provide services based on that particular application. This includes ramping up on any in-house or proprietary software.

2) What process do you use to hand off projects between your team and onshore teams? Is there a methodology that your team requires us to adhere to?

Over a period of time, we have developed a very stable and tested information exchange templates that streamlines the process of handing over projects across the shores. We use these information templates and project management methodology as a starting point and then tailor them to align with the needs of our client’s process and requirements. Because of our long experience with offshore data processing, we understand the finer nuances and complexities of the projects and the importance of a well defined process to ensure smooth and successful operations.

3) What is your project tracking methodology?

We track projects using shared spread-sheets. The team working on a particular project updates the project status information in these spread-sheets.

4) What is your QC process?

Usually, the scope and levels of QC are finalized with our client at the start of any data processing project. It is largely dictated by the amount of data processed, the key points to be covered in the QC process and the TAT for that particular project. Based on the scope of QC, the team manually verifies the output of the software after data processing is complete and works with the client project manager in case of any significant exceptions or issues found during the QC process.

5) What tool/application do you use to connect to our network to ensure data security?

We connect to our client’s network using 128 bit encrypted secure VPN. Mostly, we use third party applications like Mindshift, Watchguard etc. but can also use standard Windows VPN set-up to connect to our client’s network.

EDD Data Processing – Project Case Study