Outsourcing for the first time

Outsourcing Objectives and Evolution of Outsourcing relationship

Organizations continuously look for ways of doing things in a better way at lower costs. By partnering with a specialized service provider, it can leverage on the capabilities and expertise to improve its processes. Because the service provider delivers similar services to more than one organization, his ability to analyze and bring in process efficiency is much higher …
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Different Models of Outsourcing

If your organization is looking to outsource some of your business processes to service providers based in a low cost destination, then you might want to know some of the prevalent models of outsourcing. This will help you in structuring the arrangement in the manner best suited for your outsourcing needs …
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Outsourcing Decision Matrix

Organizations sometimes are not clear on whether a particular process should be outsourced or not. IOAP – International Association of Outsourcing Professionals has come up with a matrix that helps organization evaluate whether a particular process/product is fit for outsourcing …
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What does it mean to be an ISO 27001-2013 company

We usually come across claims by organizations that they are certified ISO 27001:2013 organization. But what does it really mean, and how does it benefit potential business partners? We will try to understand this in more details here, and explain what ISO 27001:2013 compliance means to our business partners …
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ABA – Formal Opinion

A lawyer may outsource legal or nonlegal support services provided the lawyer remains ultimately responsible for rendering competent legal services to the client under Model Rule 1.1. In complying with her Rule 1.1 obligations, a lawyer who engages lawyers or nonlawyers to provide outsourced legal or nonlegal services is required to comply with Rules 5.1 and 5.3. She should make reasonable efforts to ensure that the conduct of the lawyers or nonlawyers to whom tasks are outsourced is compatible with her own professional …
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Using predictive mechanism to improve QA effectiveness

The ‘Quality Assurance’ team usually looks for defects in the product/service before it is delivered to the client, but there is hardly any mechanism to check the effectiveness of QA in a proactive manner. Adding another level of QA i.e. QA of QA un-necessarily adds to the cost without matching benefits. This white-paper portrays a mechanism to measure the effectiveness of the ‘Quality Assurance’ team before the deliverable lands on client’s desk without the extra cost of second level of QA tests …
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